General Data Protection Regulation – Privacy Notice

Cwtch Haus Design Ltd gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulations and laws (GDPR, May 2018). This notice provides you with the necessary information regarding your rights and obligations, and explains how, why and when we collect and process your personal data.

Cwtch Haus Design Ltd processes your personal information to our legal, statutory and contractual obligations and to provide you with our services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than already specified in this notice. We will never provide your personal data to a third party for marketing purposes.

The personal data we collect may include – Name, Home address or Site address, personal or business email, home, work or mobile telephone numbers.

This data is collected from site or home visits or from our showroom. It may also be collected via contact made to you via post, email or telephone where you provide any personal information.

Cwtch Haus Design Ltd takes your privacy very seriously and will never disclose, sell or share your data with a third party without your consent, unless required to do so by law.

You have the right to access any personal information that Cwtch Haus Design Ltd processes about you and to request information about what personal data we hold about you, how it is processed and the purposes of processing, the recipients to whom your personal data may be disclosed to.

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we ensure to update/correct it as quickly as possible.

You also have the right to request erasure of your personal information or to restrict processing in accordance with data protection laws.

If we receive a request from you to exercise these rights, we will ask you to verify your identity before acting on the relevant request, this is to ensure that your data is protected and kept secure.

Please be aware that all drawings, plans and designs remain the property of Cwtch Haus Design Ltd indefinitely. All personal data (name and address) will be removed from any drawing, plan or design used for promotional or advertising purposes. In addition, Cwtch Haus Design Ltd will never use photos of finished kitchens (for social media and marketing purposes) without the consent of the customer.

Cwtch Haus Design Ltd will not share or disclose any of your personal information without your consent, other than for the purposes set out in this notice.

Cwtch Haus Design Ltd uses third parties to provide services and business functions, however all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this notice, the data protection laws and any other appropriate confidentiality and security measures.

We take your privacy very seriously and we take every reasonable precaution to protect and keep your data secure.

You are not obliged to provide your personal data to us, however, some information is required for us to provide you with our services. We will not be able to offer all/some of our services without it.

We only ever retain personal information for as long as necessary and we have a strict review policy in place to meet these obligations. Under UK tax law we are required to keep your information (e.g Invoices, basic personal data) for a minimum of six years.